PRICES

Unless otherwise stated or agreed on in writing, the prices stated for the products and services offered shall be in euros, including BTW/ VAT and excluding handling and shipping costs, any taxes or other levies.


PAYMENT

IDEAL
With iDEAL you can pay easily, safe and trusted your online purchases. You pay in your own internet payment environment, based on specific security methods of your own bank. When paying for the order you specify that you want to pay with iDEAL. Then click on the iDEAL payment button and select your bank. You will then be routed to your own bank where the payment order is waiting for you. You will be asked by your bank to fill in some details and then authorize your payment.

PAYPAL

With Paypal you can easily pay with you credit card. It is very safe and simple. On your Paypal account all data will be safely secured and your payment is free of charge.

PRE TRANSFER
If you don’t want to pay online you can always transfer your payment to the ORPHAN SOCKS’ bank account. After your payment is received, your order will be send. Please be aware that you are responsible for possible extra costs calculated by your bank.

SHIPPING

Once the amount is credited to the account of ORPHAN SOCKS, ORPHAN SOCKS will aim to process your order within 3 business days. International orders will take longer. If this is not possible, you will receive this in an e-mail message. All  products will be carefully wrapped to make the order feel like a present. Orders will be shipped with postNL, DHL foryou or TNT. ORPHAN SOCKS is not liable for loss and / or damage to goods during shipment via PostNL, DHLforyou or TNT

INTERNATIONAL SHIPPING

ORPHAN SOCKS ships her products to all over the world. The shipping cost will vary per country.
Customs and duty Shipments outside the European Union may be subject to import duty/tax or customs clearance charges, which may be applied once a shipment reaches the country. ORPHAN SOCKS has no control over additional customs charges and as such, these charges are to be paid by the purchaser.

DELIVERY

ORPHAN SOCKS is doing the best she can to deliver your package as soon as possible after receiving your payment. Your order will be dispatched after receiving your payment. A normal delivery within the Netherlands will take 3 - 5 days after receiving your payment, excluding weekends and holidays. International orders will take longer.

ORPHAN SOCKS is not liable for loss and / or damage to goods during shipment.

You can order at an additional cost - registered and / or insured - shipment. If you prefer this option, please mention this on the order form. I will send you an estimate of the additional costs.

WARRANTY

ORPHAN SOCKS guarantees that the delivered items meet the specifications stated in the offer. Exceptions are differences in color or texture. Most items are handmade, so they are not exactly identical. Defects that have arisen as the result of normal use or are due to the significant debt of the customer are not covered by warranty

RETURNS

Upon delivery, you are obliged to inspect the products to determine whether or not they comply with the agreement. ORPHAN SOCKS spends much time in searching and selecting designers and products and would like to offer you the best. If for any reason you are not fully satisfied with your order, you can return the item(s) within 7 days for a refund or exchange. Please send a e-mail message to info[at]orphansocks.nl to notify a return/exchange. All returns/exchanges must be in new, unused condition. Shipping and handling charges are non-refundable.

Return shipments with insufficient postage shall not be accepted.
The return shipments accepted by ORPHAN SOCKS shall be replaced with a substitute product, or the original invoice amounts refunded excl. postage & handling costs, as soon as possible. Refunds shall be given within 30 days of recept of the returned product. ORPHAN SOCKS shall not assume any liability whatsoever for damage claims or consequential damage in whatever capacity substantiated as a result of the use of its products by consumers or third parties.


FORCE MAJEURE

ORPHAN SOCKS is not obliged to fulfill any obligations to the customer if hindered by force majeure. In any case force majeure means digital breakdown at ORPHAN SOCKS and transportation delays (strikes).

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT

You must respect all intellectual and industrial property rights attached to the products delivered by ORPHAN SOCKS in full and unconditionally.

PRIVACY

ORPHAN SOCKS respects your privacy. ORPHAN SOCKS uses customer information only for processing and shipping orders and will under no circumstance be sold, disclosed or distributed to any third party.

This Terms and Delivery apply on every delivery by ORPHAN SOCKS


ORPHAN SOCKS behind the scene

Eva van Dongen

trading under the name: ORPHAN SOCKS

Chamber of Commerce 53439015

BTW / VAT NL103262350 B01

ING Bank 5940414

RETURN ADDRESS:

Sloestraat 3 - I

1078 BE Amsterdam

The Netherlands

accessibility by phone: +31 (0) 6 42 10 99 46

and by e-mail: info[at]orphansocks.nl